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Illinois American Water urges residents to prevent frozen pipes and meters

BELLEVILLE — Illinois American Water reminds residents to take steps ... weather tips and are experiencing frozen pipes on their private service lines, in their homes and their meters,” said Karen Cotton, manager of external affairs at the utility ...

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The Telegraph BELLEVILLE — Illinois American Water reminds residents to take steps to prevent water damage from frozen and burst pipes, with more bitterly cold temperatures in the forecast for coming days. “Some of our customers are not following our cold weather tips and are experiencing frozen pipes on their private service lines, in their homes and their meters,” said Karen Cotton, manager of external affairs at the utility’s Peoria office. “We are facing frigid temps across the state, which can cause pipes in vulnerable areas to freeze and burst, resulting in costly damage,” said Mike Smyth, vice president of operations“By simply running a pencil-thin stream of water overnight, customers can avoid frozen pipes and water meters.” Illinois American’s following tips are to prevent water damage from frozen and burst pipes, as well as frozen water meters, to avoid costly plumbing repairs and replacement fees — along with headaches and unexpected expense for homeowners. When temperatures are consistently at or below freezing: • Allow a small trickle of water to run overnight to keep pipes from freezingCost of the extra water is low compared to expense of repairing a broken pipeIllinois American Water also encourages customers to capture the water for wise water useThe water can be used to water indoor plants and more. • Open cabinet doors to expose pipes to warmer room temperatures to help keep them from freezing. • Eliminate sources of cold air near water lines by repairing broken windows, insulating walls, closing off crawl spaces and eliminating drafts near doors. • Know the location of your main water shut-off valveIf a pipe freezes or bursts, shut the water off immediately. • Protect your pipes and water meterWrap exposed pipes with insulation or use electrical heat tracing wire; newspaper or fabric might also workFor outside meters, keep the lid to the meter pit closed tightly and do not remove any snow that is covering the deviceSnow acts as insulation. If your pipes freeze: • Shut off the water immediatelyDo not attempt to thaw frozen pipes unless the water is shut offFreezing can often cause unseen cracks in pipes or joints. • Apply heat to the frozen pipe by warming the air around it, or by applying heat directly to a pipe, using a hairdryer, space heater or hot waterDo not leave space heaters unattended, and avoid using kerosene heaters or open flames. • Once the pipes have thawed, turn the water back on slowly and check for cracks and leaks. When you are away: • Have a friend, relative or neighbor regularly check your property to ensure the heat is working and the pipes have not frozen. • Also, a freeze alarm can be purchased for less than $100 and will call a user-selected phone number if the inside temperature drops below 45 degrees. Illinois American Water also advises that sub-freezing temperatures can cause aging water mains to break and flood roadwaysIf you see a leak, your water service is disrupted or you experience low pressure, please contact the company’s 24/7 customer service center at 800-422-2782 to report an emergency. For general inquiries, call between 7 a.mto 7 p.mMore tips can be found at in our online learning center. .neFileBlock { margin-bottom: 20px; } .neFileBlock p { margin: 0px 0px 0px 0px; } .neFileBlock .neFile { border-bottom: 1px dotted #aaa; padding-bottom: 5px; padding-top: 10px; } .neFileBlock .neCaption { font-size: 85%; } The Telegraph RECOMMENDED FOR YOU 4:35 pm |     Madison Co Community Development issues report on 2016-17 grants, programs 3:01 pm |     Widman Construction reflects longtime businessman’s legacy, impact 2:51 pm |     Billy Bob Teeth Incevolves, ramping up second division with new products (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); = id; js.src = '//'; fjs.parentNode.insertBefore(js, fjs); }(document, 'script', 'facebook-jssdk')); This entry was tagged frozen-pipes-and-meters, Illinois-AmericanBookmark the permalink. 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