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Tennessee Insurance Consumer Complaints Down Slightly in 2017


The Division will often refer these complaints to the Tennessee Real Estate Commission and the Board of Professional Responsibility. This category relates to consumers leasing rental property in the State of Tennessee. The most common complaints related to ...


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Insurance complaints decreased again in 2017 and remained last of the top 10 consumer complaint categories, according to the Tennessee Department of Commerce & Insurance’s (TDCI) Division of Consumer Affairs. The number of consumer complaints in 2017 related to insurance – 172 of a total of 3,599 total complaints – was a slight improvement from the 177 insurance complaints TDCI assisted with in 2016. TDCI said the insurance category relates to pet insurance, consumer health insurance, and unlicensed insurance companiesMost consumers complained about policy coverage and claimsThese complaints are often referred to TDCI’s Insurance DivisionIn 2015, insurance complaints ranked eight of the top 10 with 213. Taking the No1 spot Tennessee for consumer complaints again in 2017 was the home improvements category with more than 400 consumer complaints. TDCI’s Division of Consumer Affairs total of 3,599 complaints in 2017 was significantly lower than the 4,432 complaints reviewed by Consumer Affairs in 2016TDCI also recovered both services and funds for Tennessee by working with consumers and businesses. For 2017, the top 10 complaint categories and number of complaints per category included: 1Home improvements: 412 complaints This category includes home warranties, as well as hiring a contractor for services to repair or improve the quality of your homeThe most common complaints related to quality of work, incomplete work after receiving payment, and structural damage caused by employed individuals or businessesMany of these complaints are referred to the Board for Licensing Contractors, Tennessee Housing Development Agency (THDA) as well as the Tennessee Regulatory Authority (TRA). 2Personal/Professional Services: 292 complaints This category relates to services offered by licensed professionals working in the State of Tennessee, including hair stylists, massage therapists, nail technicians, and othersCommon complaints include the quality of service, charges for service not received, and problems redeeming gift certificates for services offeredSome agencies these complaints could be referred to include TDCI’s Division of Regulatory Boards and Board of Professional Responsibility. 3Utilities: 289 complaints This category includes gas service, water service, sewer, electricity, landline phone service, mobile phone service, Internet service, and cableProblems with billing and maintenance were the most common complaintsOften, these complaints will be referred to the TRA or the investor-owned utility. 4Timeshares/Vacation Clubs: 274 complaints This category relates to consumers purchasing property under a timesharing agreement and the sale of these agreementsThe most common complaints reported high-pressure sales tactics, misrepresentation of the contract, and resale scamsThe Division will often refer these complaints to the Tennessee Real Estate Commission and the Board of Professional Responsibility. 5Landlord/Tenant: 216 complaints This category relates to consumers leasing rental property in the State of TennesseeThe most common complaints related to security deposits and the conditions of the rental propertyThese complaints are most often referred to the THDA, city and county building codes enforcement, and TDCI’s Fire Prevention/State Fire Marshal’s Office. 6Motor Vehicle: 202 complaints This category often includes consumer dissatisfaction with the sale of the used vehicle they purchasedProblems with used vehicle sales and advertising were the most common complaintsConsumer Affairs often works closely with the Tennessee Motor Vehicle Commission when handling these types of complaintsIn addition, these complaints may be referred to the National Highway Traffic Safety Administration (NHTSA) and the Tennessee Department of Revenue. 7Debtor/Creditor: 196 complaints This category includes matters related to debt collection companies, payday loans, credit repair companies, and check-cashing servicesConsumer complaints often related to harassing phone calls or billing issuesThese complaints are often referred to the Tennessee Department of Financial Institutions. 8Health Services and Products: 191 complaints Consumers’ most common complaints include being misquoted for services and inaccurate billingThe Division will refer appropriate complaints to the Tennessee Department of Health. 9Motor Vehicle Repair: 184 complaints This category refers to companies offering services to repair vehiclesMost consumers report auto repair companies that return vehicles not fully repairedThe Division will refer to and work with the Tennessee Motor Vehicle Commission, the NHTSA, and the Tennessee Department of Revenue. 10Insurance: 172 complaints This category relates to pet insurance, consumer health insurance, and unlicensed insurance companiesMost consumers complained about policy coverage and claimsThese complaints are often referred to TDCI’s Insurance Division. Source: Tennessee Department of Commerce & Insurance Want to stay up to date? Get the latest insurance newssent straight to your inbox. Submit Email This Subscribe to Newsletter Email to a friend Facebook Tweet LinkedIn Print Article Categories: Southeast NewsTopics: insurance consumer complaints, Tennessee consumer affairs, Tennessee consumer complaints, Tennessee Department of Commerce & Insurance (TDCI) Have a hot lead? 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